cm44's Privacy Policy

01 Introduction and Scope

cm44 ("we", "us" or "the platform") operates a trusted online casino and betting platform for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you visit our website https://cm44.cam, register, or use our services, how that information is used, and how we keep it secure.

This policy applies to all our digital services. By using cm44's services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term in this policy, please stop using our platform and contact our support team.

We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

02 What Information We Collect

cm44 collects various types of information to provide you with the best possible service. The information collected can be divided into the following categories:

2.1 — Registration and Account Information

When you create an account on cm44, we collect the following information:

• Full Name: Your correct name as it appears on your national ID card or passport.
• Date of Birth: For age verification — only those aged 21 or above may register.
• Email Address: For communication and account verification.
• Mobile Number: For transaction verification and security.
• Address: For identity verification and financial reporting purposes.
• Password: Stored in encrypted form — never readable in plain text.

2.2 — Identity Verification (KYC) Information

To ensure a safe environment and to manage financial activities, we may collect the following documents:

• National ID Card (NID) or passport photo
• Proof of Address: Utility bill or bank statement
• Payment Method Verification: Confirmation of bKash, Nagad or Rocket mobile number

2.3 — Financial Transaction Information

For each deposit and withdrawal, we record the transaction date, amount, payment method and transaction reference number. Banking details or mobile banking account information are stored in a secure, encrypted database.

2.4 — Technical and Usage Information

When you use our platform, the following information is collected automatically:

• IP Address and Device Information: For security and fraud prevention.
• Browser and Operating System Type: For technical support and experience improvement.
• Session Data: Login time, duration of activity and game activity.
• Cookie and Tracking Information: Discussed in detail in the cookies section below.

03 Purpose of Using Information

cm44 uses collected information only for legitimate and specific purposes. We never collect unnecessary or excessive information. The main purposes for which we use information are described in detail below:

• Account Management: Ensuring registration, login, password recovery and account security.
• Identity and Age Verification: Preventing those under 21 from using the platform and ensuring responsible gaming.
• Transaction Processing: Managing deposits and withdrawals and maintaining financial records.
• Customer Support: Resolving and investigating issues through 24/7 live chat.
• Security and Fraud Prevention: Detecting unusual activity and maintaining platform security.
• Service Improvement: Analyzing user behavior to improve the platform experience.
• Promotions and Bonuses: Informing you about relevant offers and bonuses (you may opt out).
• Legal Compliance: Complying with applicable laws and regulations and assisting authorities with investigations.

04 Cookies and Tracking Technology

cm44 uses cookies and similar tracking technology to improve your browsing experience and ensure the proper functioning of the platform.

4.1 — Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, managing security tokens and ensuring the core functionality of the platform. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language settings and game customization.
• Analytical Cookies: Used to understand site usage and improve services. These collect information anonymously.
• Marketing Cookies: For showing relevant promotional content based on your preferences. You can disable these at any time.

4.2 — Cookie Controls

Cookies can be managed from your browser settings. Please note that disabling essential cookies may affect the functionality of the platform. Contact our support team for detailed cookie settings.

05 Data Sharing and Third Parties

cm44 never sells your personal information. We share information with third parties only in the following limited circumstances:

5.1 — Payment Processors

To complete transactions, we share necessary financial information with mobile banking providers such as bKash, Nagad and Rocket, and with bank transfer services. These providers are governed by their own privacy policies and follow strict security standards.

5.2 — Technology Partners

Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and others) may receive the minimum information necessary for the proper functioning of their games. This information is never provided in a personally identifiable form.

5.3 — Law Enforcement Agencies

In response to a legal order, court directive, or lawful request from a government agency, we will be obliged to provide necessary information in compliance with applicable law. Where legally possible, we will attempt to notify you in such cases.

5.4 — Business Transfers

In the event of a business sale, merger or acquisition, customer information may be transferred. In such circumstances, we will notify you in advance and the new owner will be required to comply with this privacy policy or an equivalent policy.

06 Data Storage and Security

cm44 gives the highest priority to the security of your information. We use industry-standard security technology and practices.

6.1 — Technical Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• AES-256 Data Encryption: Sensitive information stored in the database is protected by strong encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall and Intrusion Detection: Round-the-clock security monitoring and attack prevention.
• Secure Server Environment: Both physical and digital protection is ensured.

6.2 — Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be retained for a defined period for legal requirements, dispute resolution and fraud prevention. Once that period ends, the information is securely deleted.

6.3 — Response to Security Breaches

In the event of a data breach, we will promptly notify you and the relevant authorities. We will take the necessary steps to minimize damage and prevent such incidents in the future.

07 Your Rights

As a cm44 user, you have the following rights over your own information. To exercise these rights, please contact our support team.

08 Protection of Minors and Underage Users

cm44 strictly prohibits use of the platform by anyone under the age of 21. We do not intentionally collect or process information from any person under the age of 18.

Age verification during registration is mandatory. If we discover that information from a minor has been collected inadvertently, we will immediately close that account and permanently delete all related information.

If you believe a minor is using our platform, please inform us immediately at [email protected].

09 International Data Transfers

Our servers and some third-party service providers may be located outside Bangladesh. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization.
• Transfer agreements include appropriate safeguards to protect your rights.
• Our security standards are in no way lower than those described in this privacy policy.
• Only the minimum information necessary for game operation is shared with game providers.

10 Responsible Gaming and Use of Information

cm44 gives the highest importance to responsible gaming. Using data about your gaming behavior, we can identify problematic gaming patterns and, where necessary, send you an offer of support.

If you wish to set limits on your account or self-exclude, please visit our Responsible Gaming page or contact our support team through 24/7 live chat. Using these tools is your right and we always respect your decision.

11 Policy Changes and Updates

We may change this privacy policy due to business needs, legal changes or service improvements. For any significant change:

• We will publish a new effective date on this page.
• Registered users will be notified of changes by email.
• A notice will be displayed on the platform for significant changes.
• Continued use of the platform after a change will be considered as your agreement to the new policy.

12 Contact and Complaint Resolution

If you have any questions, concerns or complaints about this privacy policy, or if you wish to exercise your rights, please contact us using the methods below: